Privacy Policy

1. Introduction

We take your privacy seriously and are committed to safeguarding your personal information at ZOIME (which includes all subsidiaries of ZOIME) hereinafter referred to as (“Company”, “we” or “us” or “ZOIME”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘How do you contact us?’.

2. What are the sources of your personal data?

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:

ZOIME websites: These are websites we created for you that are operated by us, they include websites operated by ZOIME under our own domains and web addresses (URLs), and our own micro-sites that are part of a third-party social media networks such as Facebook, Twitter, or Instagram. Emails, text messaging services, and other electronic messages: These include text-based electronic interactions between you and ZOIME. These are the electronic text-based interactions between you and ZOIME. ZOIME mobile applications: These are smartphone applications created for you and operated by ZOIME or one of our partners. ZOIME customer service: Any communication between you and our customer service centre (e.g. phone, chatbot, email, WhatsApp etc.). Online / Offline registration forms: These include printed/digital registrations, surveys, or questionnaires ZOIME collects via registration forms, contests, events, and various promotions when you participate in one of our events Advertising: You might interact with one of our or our partners’ advertisements on our websites and apps and we might receive and collect this information. Data we create: ZOIME may also create data about you, when you avail our services. Data from other sources: These include social media networks, market research agencies, ZOIME third party sales agents, registered brokers, ZOIME promotional partners (such as Banks, UAE Government entities), public sources, and data received when we acquire other companies. ZOIME Public Wi-Fi: Any usage of the ZOIME public Wi-Fi network at our registered offices.

This policy does not apply to information collected:

through any other means, including any other website operated by any third party; or by any third party, including through any application or content (including advertising) that may link to the Website. 

3. What information we collect about you and how we use your personal information?

The type of personal information we collect on or through our platforms, why we collect and how we use the personal information are explained in the following:

3.1 To respond to any queries or expression of interest made by you:

We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right product or service that suits your needs. We may receive your personal data through one of the following channels:

When you send us an enquiry, via our website, social media page, phone call, or WhatsApp, regarding our services; When you visit our clinic to enquire about our products or services.

We collect the following personal information: name, email address, phone number, and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service centre, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.

3.2 To request your feedback, and to respond to complaints:

Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services. To help us respond to your feedback or complaints, we collect the following personal information: name, email ID, transaction details (such as service you availed), through a survey conducted after you complete a transaction or after the completion of your call with our customer service team. We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement. In the event you prefer not to receive such information, you may opt out by following the instruction provided in Section – “How to opt out?”.

3.3 To personalise and provide you with information about ZOIME’s services and latest offers:

We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted by ZOIME, or sending you personalised offers, discounts or promotions by our mobile application, or email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about ZOIME’s services and latest offers. We use your personal information such as email ID and/ or contact number to share information relating to ZOIME’s services and latest offers that may be of interest to you. In the event you prefer not to receive such information, you may opt-out by following the instruction provided Section – “How to opt-out?”.

3.4 To facilitate email campaigns carried out by our Sales and Marketing Departments:

As part of our email campaigns, we track whenever you receive, open, click a link, or download any attachments from an e-mail you receive from ZOIME. We will use automated profiling of this information to evaluate your interest in our services or promotions. This processing will enable us to identify and target potential customers or business partners, tailor our marketing and provide you with relevant and timely content based on your interests, in pursuit of our legitimate business interests. In the event you prefer not to receive such information, you may opt out by following the instruction provided in Section – “How to opt out?”.